Patients' Satisfacation with Teleconsultation

Characteristics most determinant of patient satisfaction included perceived specialist comfort, concerns regarding privacy, and comfort with the camera (Dick, Filler, & Pavan, 1999).

Generally patients and families demonstrated a substantial level of comfort and satisfaction using videoconferencing that increased with experience using the new technologies (Dick et al., 1999).

Remote participants in teleconferencing activities generally experience more convenient access to care as well as a personal cost benefit by participating in videoconferencing verses face to face communication in an urban centre (Larcher et al., 2003).

Researchers have identified four domains for the assessment of patient satisfaction using teleconsultation technologies:

1. Assessment of physician’s use of patient centred communication.
2. Assessment of physician’s clinical competence and skills.
3. Assessment of physician interpersonal skills.
4. Assessment of convenience of visit